Sustainability – Social | Malaysia Aviation Group's Workforce & Community

Learn about Malaysia Aviation Group's social initiatives, including workforce development, community engagement, and CSR efforts.

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Learning & Development

Training and education are essential for retaining employees and reducing skilled workforce shortages. Given the increasing demand for workforce specialisation, MAG's employees are trained to ensure that their skill sets are relevant to customers and clients.

Women@MAG In March 2022, MAG officially launched the Women@MAG working group. The mission is to drive engagement, performance and productivity of female employees for the group by promoting and fostering diversity, equity, and inclusivity in workplace in order to: Attract and retain talent Building employee trust and commitment Promote creativity and innovation Promote a community that embraces mutual respect and is cohesive

Occupational Health

A safe and healthy workplace will boost employee morale and increase productivity while lowering employee turnover rate.

MASkargo Cleaning Day & Painting Project MASkargo conducts cleaning day on a regular basis, during which all employees are required to do housekeeping the entire of the working area consistent with its 5S ethics and promote a conducive work environment. To promote a conducive working environment, MASkargo employees spearheaded a painting project to create a more pleasant and conducive environment for their coworkers.

MASwings Wall Painting Project MASwings employees banded together and volunteered to beautify specific wall areas of its external office building through a Wall Painting community project. The programme's objective was to preserve the look of existing walls and protect them from water stains. The group used leftover paint, paint rollers, and brushes that employees donated.

AeroDarat Services (ADS) 2020 Safety, Health & Environment Campaign ADS has committed to conducting the Safety, Health, and Environment Campaign on a regular basis to provide a high- quality ground experience through safe, secure, and dependable operations for its employees. The campaign includes a flu vaccine programme, medical check-ups and tests, health and emotional counseling, and other services. Providing value to employees and creating a culture that encourages excellence in deliverables will empower the employees to pursue our mission of becoming the preferred ground handling solution for global airlines.

Culture & Engagement

In our pursuit of a highly productive and high-performance work environment, we recognise the significant impact of relationships on employee engagement. Guided by our Culture Beliefs, we are committed to driving various culture initiatives aimed at fostering a sense of belonging, enhancing performance and boosting productivity. These efforts work together to fuel tangible employee experiences and propel business outcomes.

Employee Success

We value the effort and dedication of our people by recognising their contributions and achievements through a comprehensive series of recognition programmes designed to celebrate and reward excellence across our organisation.

Employee Engagement

We foster an inclusive environment where every voice is heard, every idea matters and every employee feels valued. From regular engagements between leadership and employees through our “Teh Tarik” sessions and “Turun Padang”, to festive celebrations, we aim to connect people from diverse backgrounds, break down organisational silos and promote mutual understanding and a sense of belonging within our big family.

Employee Well-being

We understand that the daily stresses of life and the workplace can significantly impact our well-being. To ensure our employees are supported emotionally, mentally, socially and spiritually, we have embraced a holistic and comprehensive approach through our Employee Assistance Programme.

Mental & Emotional Health We provide psychological and counselling services to our people with tools and techniques for addressing emotional, mental and psychological conditions through MHeart programme.

Social Health We educate our people with financial literacy through “For A Better Tomorrow –Taking Charge of Your Finances", ensuring an inclusive and diverse culture.

Spiritual Health We instill good habits and positive thinking through “Sembang Santai” an on-ground engagement featuring talks with guest speakers on topics related to spiritual development.

Corporate Social Responsibility (CSR)

CSR includes initiatives, programmes and voluntary contributions made by our organisation to empower deserving local and international communities.

Malaysia Airlines Delights First Time Fliers to Langkawi Malaysia Airlines made the first-time experience of flying on an airplane more memorable for 40 teachers and students from SK LKTP Tenggaroh Selatan, Kota Tinggi, Johor with a surprise send-off by the airline’s Group CEO Captain Izham Ismail who also presented them with exciting goodies.

MH Rangers MH Rangers was established to create a talent pool and volunteers and support customer service quality programmes and ad hoc corporate activities to foster team spirit and unite MAG employees. The programme empowers MAG employees to volunteer and makes a difference at customer touchpoints to enhance our performance and serve Malaysian Hospitality to diverse stakeholders and communities.

Clean And Green Campaign Firefly in collaboration with Tourism Selangor introduced the "Clean & Green" campaign as a tourism package initiative. This campaign was a voluntary tour which was conceptualised as "Volunteer Tourism" or better known as "Voluntourism". Firefly in support of this campaign, had given the Tier 3 and Tier 4 bridges of the 7-tier beautiful waterfall at Eco-Rimba Kanching Park (TERK) a brand-new look and had also placed signboards reminding visitors to keep the environment clean.

Firefly Cleans the Beaches & Islands of Langkawi in Conjunction with World Clean-up Day 2019 In a bid to fight the menace of plastic and other rubbish, a team of 20 participants consisting of staff from the airline, resort and media members travelled to Langkawi where the clean-up drive was carried out at a few locations. The Frangipani Langkawi Resort & Spa, a well-known eco-resort, hosted the teams’ stay and showcased more than 300 green practices which aids in keeping the resort sustainable.

Firefly delighted and celebrate the disabled people FY2850 hosted 40 passengers from Penang Cheshire Home to Kota Kinabalu from Penang. The passengers consisted of disabled people who started their journey at 7.00 am and reached Kota Kinabalu at 9.55 am.

Firefly Crew Volunteered to Accelerate National Vaccination Programme The cabin crew of Firefly volunteered at the Spice Arena in Penang to support the nation's fight against the COVID-19 outbreak. The scope of work entails taking all visitors and those requiring special handling assistance to the designated station, as well as assisting with the consent form's verification and completion.

MASwings Blood Donation MASwings, the Pulse of Borneo, aims to give back to the community indirectly and enetered an MOU with the Malaysian Red Crescent Society (MRCS) to collaborate on the implementation of the Blood Donation Campaign amongst the MAG staff. The blood donation drive took place at the Riadah Room of the MASwings Admin Building and successfully collected a total of 76 pints of blood out of 100 over MAG staff who participated.

MASkargo works with Yayasan Sukarelwan Siswa For Charity On 13 February 2021, in the spirit of giving back to the community, MASkargo worked with Malaysia Airlines Government Sales Department and the Yayasan Sukarelawan Siswa (YSS) on a humanitarian project. YSS is a non-government organisation under the Malaysian Ministry of Higher Education. MASkargo supported the YSS “Back-to-School” project by sending school bags and toiletries which would be distributed to the children of Sekolah Kebangsaan Malubang in Pitas, Sabah. More than 200kgs of school essentials were flown to Kota Kinabalu on flight MH2614.

MASkargo joined relief charity shipment from DAC - MEL for victims of the bush fire In conjunction with Fire Fight Australia, a fund-raising concert for national bush fire relief happened on 16 February 2020 at the ANZ Stadium in Sydney. MASkargo through its General Sales Agent in Dhaka, Aerospeed Int’l Ltd., was honoured to join hands with one of their logistics partners for the event. Together with MASkargo’s prime freight forwarding agent in Dhaka, Cross Freight Ltd., an approximate of 36 tonnes of charity items including 260,000 t-shirts were flown from DAC to MEL via KUL in stages and handed over to the shipment consignee, Toll Global Forwarding (Melbourne) Pty. Ltd. The charity items were distributed to the unsung “bush fire fighters”. Additionally, profits and contributions drawn from the concert were channelled to key organisations providing vital short, medium & long term “Rescue”, “Relief & Recovery” and “Rehabilitation” assistance in fire affected areas.

MASwings Tree Planting Project On 18 June 2022, a CSR programme with St. Peter Claver's Church in Ranau was successfully organised. The Tree Planting project is part of the MASwings Sustainability initiative, which was initiated by MASwings Staff Affairs & Training Support Services. 40 volunteers, including MASwings Squad members and St Peter's church members, participated in the programme at Rosary Hill, St Peter Cleaver's Church, Ranau.

Rescue & Repatriation Flights In the early days of the pandemic in 2020, MAB operated repatriation flights rescuing mostly students stranded in Egypt. The mission was made possible in partnership with educational platform MedicMesir. Operated by the Airbus A330-300 the flight marked Malaysia Airlines’ return to Cairo International Airport, where the airline used to fly commercial flights until 2006. Additionally, following the travel ban instituted by the Government of New Zealand from 20 March 2020, Malaysia Airlines has been operating chartered rescue flights sponsored by the Government of the Netherlands, from Auckland, New Zealand to Kuala Lumpur to ferry Dutch nationals. Once in KLIA, passengers will board the repatriation flight operated by Dutch national carrier KLM back home to Amsterdam. Flight MH8496 from Auckland arrived at 9.40pm on 6 April 2020, carrying 277 Dutch nationals. It was operated by the Airbus A330-300 aircraft. Subsequently, the airline uplifted a further 253 Dutch nationals on 8 April 2020 and 277 more on 10 April 2020.

Talent Management

Employee welfare, talent attraction and retention in the company by fostering fair recruitment practices by embracing diversity and inclusion, integration of knowledge and experience among others are crucial factors. Low employee turnover is often correlated with effective human capital management and talent retention, which are well-established returns drivers.